--- title: Understanding your responsibilities when using IBM Quantum Compute Service description: Learn about the management responsibilities that you have when you use IBM Quantum Compute Service. source: https://quantum.cloud.ibm.com/docs/en/guides/responsibilities --- # Understanding your responsibilities when using IBM Quantum Compute Service Review the following sections for the specific responsibilities for you and for IBM® when you use IBM Quantum Compute Service. For the overall terms of use, see [Terms and Notices](https://cloud.ibm.com/docs/overview/terms-of-use?topic=overview-terms) for IBM Cloud®. ## Incident and operations management Incident and operations management includes tasks such as monitoring, event management, high availability, problem determination, recovery, and full-state backup and recovery. | Task | IBM responsibilities | Your responsibilities | | ------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Infrastructure health management | Continuously deliver new features, updates, and bug fixes as needed in a transparent manner.Provide notifications for planned maintenance, security bulletins, or unplanned outages. | [Set preferences to receive emails](https://cloud.ibm.com/user/notifications) about service notifications.Monitor the [IBM Cloud status](https://cloud.ibm.com/status) page for general announcements. | | Infrastructure health monitoring and notification | Remediate all infrastructure environment issues. Notify customers of applicable incidents. | Ascertain the impact of each reported incident.Engage [IBM Support](/docs/guides/support) as required. | | Maintain IBM Cloud high availability SLA | Operate IBM Quantum Compute Service in accordance with the [IBM Cloud Public Service Level Agreements](https://cloud.ibm.com/docs/overview?topic=overview-slas) (SLAs). | Follow high availability best practices. | ## Change management Change management includes tasks such as deployment, configuration, upgrades, patching, configuration changes, and deletion. | Task | IBM responsibilities | Your responsibilities | | -------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Major version upgrades | Provide availability and tools for major version updates. | Migrate to a supported version before end-of-support for an old version. | | API version changes | Versioning the REST APIs. | Integrate with the wanted version of REST APIs. | | Updates, fixes, and new features | Provide regular updates, bug fixes, and new features, transparently following a continuous delivery model.Post notifications for changes that impact customers. | Set preferences to [receive email notifications](https://cloud.ibm.com/user/notifications) and monitor the [IBM Cloud status](https://cloud.ibm.com/status) page for general announcements.Read system-generated notifications and [platform announcements](/notifications), and take appropriate action. | ## Identity and access management Identity and access management includes tasks such as authentication, authorization, managing access control policies, and approving, granting, and revoking access. | Task | IBM responsibilities | Your responsibilities | | --------------------------- | --------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Identity and access control | Provide the ability to manage and restrict access to resources through IBM Cloud. | Grant, revoke, and manage access to resources through [Cloud Identity and Access Management](/docs/guides/access-groups) (IAM). | | Service authentication | Ensure that only authenticated users have access to your IBM Quantum Compute Service and resources. | [Safeguard your API key](/docs/guides/cloud-setup-untrusted#initialize-the-service-in-an-untrusted-environment) from unauthorized access.Rotate and update your [API keys](https://cloud.ibm.com/iam/apikeys) according to your security policy requirements. | | Observability | Allow integration of IBM Cloud Activity Tracker Event Routing to audit user actions. | Set up [IBM Cloud Activity Tracker Event Routing](https://cloud.ibm.com/docs/atracker?topic=atracker-getting-started\&locale=en) or other functions to track user activity. | ## Security and regulation compliance Security and regulation compliance includes tasks such as security controls implementation and compliance certification. | Task | IBM responsibilities | Your responsibilities | | --------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | General | Maintain controls commensurate to various industry compliance standards.Monitor, isolate, and recover service functionality.Monitor and report the health of service interfaces. | Ensure that personal and regulated data is not provided. | | Vulnerabilities | Monitor to detect vulnerability and security compliance issues. | Keep informed about possible vulnerabilities and security issues through security bulletins that provide potential remediation actions.Check the [security section of the Qiskit GitHub repository](https://github.com/Qiskit/qiskit/security). All security vulnerabilities are posted there.Check the [IBM Cloud status website](https://cloud.ibm.com/status) to find announcements and security bulletins about key events that affect the IBM Cloud platform, infrastructure, and major services. | | Encryption | Encrypt data when it is transmitted on any public networks and within the Cloud Service's private data center network. Encryption methods such as HTTPS and TLS are used to protect data in motion. | Ensure, as required, that your connection is encrypted end-to-end. | | Security | Ensure the security of data on disk and data in motion within its infrastructure.Provide a secure service that complies with key standards. | Restrict [user access](/docs/guides/access-groups) to the appropriate resources and resource groups. | ## Disaster recovery | Task | IBM responsibilities | Your responsibilities | | --------------------------------- | ------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------- | | General | Restore or rebuild the provisioning environments and resources in the affected regions. | Monitor instance and resource states.Provision new IBM Quantum Compute Service [instances](/docs/guides/instances) in an alternate region, if available. | | Recovery of services | Automatically recover and restore IBM Quantum Compute Service capabilities to normal operations. | Resubmit any impacted jobs following recovery. | | Backup of user configuration data | IBM is not responsible for backup of user configuration data. | Backup of any configuration data, as needed. | | Backup and recovery of workloads | IBM is not responsible for backup or recovery of user workload data. | Backup and recovery of your workloads, as needed. |